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How livedrowhk Handles Your Privacy

This page sets out exactly what data we collect when you use your account, how we store it, and what rights you have over it.

Account data protectionWallet privacy: DANA, OVO, GoPayYour right to access and deleteCookie and session controlsContact us to request changes

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DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We use encrypted connections across all account pages, including when you confirm a DANA, OVO or GoPay deposit or check your transaction history. Account sessions on mobile are protected by the same security layer as desktop — switching between your phone browser and a saved session does not reduce your data protection. Below is how each area of data handling works in practice.

Encrypted Account Sessions

Every login session — whether from a phone in Makassar or a desktop browser — runs over an encrypted connection. Session tokens expire automatically after inactivity to reduce unauthorised access risk.

Cookie and Tracking Controls

We use session cookies to keep you logged in and functional cookies to remember your language setting. You can adjust cookie preferences in your browser settings at any time without losing your account data.

Payment Data Isolation

Wallet references for DANA, OVO and GoPay are stored separately from your gameplay history. Payment identifiers are used only for transaction matching and are not visible to non-payment staff.

Data Retention and Deletion

Active account data is retained while your account is open. After closure, records are kept only as long as required under applicable local law. You can request deletion and we will confirm what can be removed immediately versus what must be retained.

What We Collect and Why We Use It

livedrowhk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on livedrowhk, we collect the registration details you enter — name, email address, phone number and your chosen payment method. If you link a wallet such as DANA, OVO or GoPay, we store only the account identifier needed to process your

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deposit or withdrawal; we never hold your full wallet credentials. Activity data — pages visited, sessions opened, game rounds started — is logged to keep your account secure and to troubleshoot any access issues you report. We use this data for three purposes: running your account,
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verifying transactions and meeting any obligations that apply under local law in eligible regions. We do not sell your personal data to third parties. Aggregated, non-identifiable data may be used for internal analysis to improve the service. Your data is retained for as long as your
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account remains active and for a period after closure as required by applicable law. You can request a full copy of the data we hold on your account by contacting our support team. Access to and availability of this service depends on local law and is
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available only where permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to review, update or delete the data we hold on your account, our support team is the right first step. You can reach us through live chat inside your account dashboard, by email, or via the help form on the contact page. We aim to respond to all privacy-related requests within a reasonable timeframe, and we will confirm receipt of your request as soon as it is logged.

Common Questions About Your Privacy Rights

These are the privacy questions we hear most from account holders. If your question is not listed here, contact us via live chat or email and we will respond with the specific answer for your account.

We collect your name, email, phone number and payment method reference — for example, your DANA or OVO account ID. We do not store full wallet passwords or PINs at any point.

Yes. Submit a data-access request through live chat or email with your account number. We will compile and send your data summary within the timeframe required under applicable law.

Contact support via the help form or email. We will delete what is legally removable and explain any records we are required to retain under local law before completing the request.

We do not sell your personal data. Limited sharing occurs only with payment processors such as DANA, OVO and GoPay to complete transactions, and with service providers bound by confidentiality agreements.

We use session cookies to maintain your login and functional cookies to save preferences. You can disable non-essential cookies in your browser without affecting your account or transaction history.

After closure, data is retained only as long as local law requires. Once that period ends, records are deleted or anonymised. You can ask support for the exact retention period that applies to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How livedrowhk Handles Your Privacy

How We Protect and Manage Your Information

Encrypted Account Sessions

Cookie and Tracking Controls

Payment Data Isolation

Data Retention and Deletion

Reach Us About Your Privacy

Common Questions About Your Privacy Rights

01 What personal data does livedrowhk collect when I open an account?

02 Can I request a copy of all the data you hold on me?

03 How do I ask livedrowhk to delete my account data?

04 Does livedrowhk share my data with third parties?

05 How are cookies used on the livedrowhk site?

06 How long is my account data kept after I close my account?

Privacy Policy

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