Reference

Our Terms, Your Account Rights

These legal terms govern how your livedrowhk account works, how we handle your data, and what applies when you use our services in Indonesia. Access and eligibility depend on local law and the region where you connect.

Account Terms ApplyIndonesia Eligibility RulesDANA, OVO, GoPay ContextPrivacy & Data RightsPolicy Contact Available
livedrowhk Our Terms, Your Account Rights
HOW WE HANDLE THIS

Data, Security and Account Retention

We handle your account data under a set of practices designed to keep your information secure and your access clear. Here is what applies to your livedrowhk account specifically.

Data Handling

Your personal data and wallet details — whether DANA, OVO, or GoPay — are stored with encryption. We do not sell or transfer account data to unrelated third parties.

Cookies and Tracking

We use session cookies to keep you logged in on mobile and browser. You can clear cookies at any time, but doing so will log you out of your current session.

Account Retention

We retain your account records for the period required by applicable law. If you close your account, your transaction history remains on file for the legally required retention window.

Request a Change

To update, correct or request removal of your data, contact us through the policy email in your account settings. We respond within the timeframe required under applicable local rules.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a policy-related dispute, these are the three ways to contact our team. We handle policy queries separately from general account support to make sure they reach the right person quickly.

Live Chat Support Open the live chat from your account dashboard. Select the Legal or Policy option so your message routes directly to our policy team rather than general support.
Email Policy Team Send a written query to our policy email address listed in your account settings. Include your registered wallet type — DANA, OVO, or GoPay — so we can verify your account.
Account Help Centre The Help Centre in your account menu includes a Legal section where you can submit a formal data request or ask for a copy of the terms version you agreed to.

Common Questions About Our Legal Terms

These are the questions our Indonesia account holders ask most often about policy, data rights, and how the terms apply to their accounts. Players in Makassar and across Indonesia can use these answers as a starting point before contacting our team.

Access and eligibility depend on local law and the region where you connect. Where local law restricts a service, that restriction applies to your account regardless of what the platform offers elsewhere.

Yes. Submit a request through the Legal section in the Help Centre or email our policy team. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your account quickly.

Your wallet identifiers are used only to process and verify transactions. They are encrypted in storage and not shared with parties outside the processing chain required to complete your deposit or withdrawal.

Your transaction records and account data are retained for the period required under applicable law. Closing your account stops new activity but does not erase the legally required retention data.

Contact us via live chat or the policy email within the dispute window specified in your account terms. Include the transaction reference and your wallet type so the policy team can review the log.

We send notice of material policy changes to the contact details registered on your account. Keep your email or phone number current — continuing to use the platform after a notice means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.